Where can I get my order delivered?
Products on KwikFold.co.uk can be delivered to your home or alternative address in the UK. Deliveries to non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may be subject to additional delivery charges and/or slightly longer delivery times. The shipping costs and times outside the UK may vary. Unfortunately, we cannot deliver to BFPO addresses and PO boxes at this time.
How much does delivery cost?
UK Express Delivery within 1-2 working days
FREE on bike orders
Working days are Monday to Friday inclusive. Please allow an additional 2 working days for Bank Holidays.
Smaller items, such as Parts & Accessories will be sent via Royal Mail.
Larger goods, such as Bikes will be sent via Courier, and a signature will be required.
Delivery Outside UK
The shipping costs and times outside the UK may vary. All delivery charges and times will be clearly shown throughout the checkout process.
Delivery charges are per order, not per item, so if you order a bike to be delivered on Saturday, you will only pay one charge.
If your order contains more than one product the individual products may, on occasion, be sent in multiple dispatches at no extra charge. All delivery charges will be clearly shown throughout the checkout process.
What if I am out when my product is delivered?
Goods delivered by courier will usually arrive between 9am and 5pm, but delivery may be attempted outside these hours, up to 9pm Monday to Friday. All courier deliveries must be signed for.
If you are out when the courier arrives they will attempt to deliver to an immediate neighbour. The courier will leave a card advising where the parcel has been delivered to or if they have been unable to deliver they will make two further attempts. If they are still unsuccessful they will either:
Leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.
Leave the parcel at your local post office for you to collect. (Royal Mail and Parcelforce deliveries only)
How can I return my order?
KwikFold will refund or exchange any order within 30 days of delivery. You just need your proof of purchase and all original packaging.
Click here to browse our return and refund policy to find out more about returning goods.
Terms and Conditions of Delivery
Risk in the goods will pass to you on delivery.
Delivery times quoted above can vary depending on stock availability and delivery location. We reserve the right to alter or amend delivery times in exceptional circumstances.
We do everything we can to meet the delivery time specified in this section. However, delivery times may occasionally be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. If we fail to meet a specified delivery date you can either cancel your order and receive a full refund, or continue with the order and accept a refund of any delivery charges.
Where a person attempts to buy goods where minimum age limits apply, the contract will be deemed void where the individual is below the required age limit.